This form is designed to provide you with an easy way of e-mailing your technical support questions, bug reports, and other general comments about our products to us.

Unlimited technical support and assistance is provided free of charge to MAPublisher and Geographic Imager licensees who have a current maintenance program membership.

All non-maintenance technical support matters are subject to a US$49 per incident fee. Please see the maintenance page for details.

Please note: Although it is most unlikely that you will experience any problems using this form, certain nonstandard browsers may not respond properly. If you experience any difficulties, (or if you are not using a forms-capable browser) you may e-mail your technical issue to: support@avenza.com. While awaiting a response from one of our technical support experts, why not check out the MAPublisher Knowledge Base, where you can search our vast database of support and technical issues and likely find an answer to your question? Click here to go to the knowledge base.

Notes: Please take care when entering your e-mail address. Fields marked with * are required. Please also note that if you do not include your MAPublisher keycode/serial number you will be asked for it prior to your technical matter being addressed.

	About You Please tell us about you and your company
	Name*
	Company Name
	Phone*
	Fax
	E-Mail*
	Product Keycode*
	Notes: This information will never be sold or abused. Please take care when entering your e-mail address and phone number as it is our only way of contacting you.

	About Your Computer Please tell us about your computer system
	Operating System*	Please select one Windows Vista Windows XP Windows 2000 or earlier MacOS 10.5.x MacOS 10.4.x MacOS 10.3.x MacOS 10.2.x MacOS X otherMacOS 9.x or earlier Other item
	CPU*	Please chose one Wintel Dual Core Pentium IV Pentium III or earlier Celeron Any AMD Intel Mac PowerPC G5 PowerPC G4 or earlier Other item
	Speed	GHz
	Make/Model
	Total System RAM*	mb
	Video Card
	Video RAM	mb
	Free Disk Space	mb
	Hard Drive Type	Please choose one SATA IDE or EIDE SCSI

	About the Problem In a few sentences please tell us the nature of your problem. Please provide as much detail as possible. Try to reproduce any problems, and tell us exactly what you did so that we can reproduce it for testing purposes.
	Type of Support*	Please choose one Request for Technical Help Activation Installation Bug Report General Comment
	Product*	Please choose one Geographic Imager 1.x MAPublisher 7.x MAPublisher 6.x MAPublisher 5.0 MAPublisher 4.0 or earlier MAPublisher Lt MAPdata USA MAPdata World MajorCities USA Other
	Host Application*	Please choose one Adobe Photoshop CS3 Adobe Photoshop CS2 Adobe Illustrator CS3 Adobe Illustrator CS2 Adobe Illustrator CS Adobe Illustrator 10 or earlier Macromedia Freehand MX Macromedia Freehand 10 or earlier Other
	Severity*	Please choose one Crashes System Crashes Geographic Imager Crashes Photoshop Crashes MAPublisher Crashes Illustrator Crashes Freehand Incorrect Results Data Loss Can't Complete Task Other
	Steps to reproduce or detailed description of the problem*

	Verification Please enter the text and/or numbers contained in the following image in order to verify and complete your submission.