Customer Support Specialist

Full Time
Toronto, ON
Posted 6 days ago

Busy mid-town Toronto GIS software company, producer of the award-winning MAPublisher and Geographic Imager applications and the Avenza Maps app, requires a Customer Support Specialist.

You Will:

  • Investigate and help resolve customer issues related to the Avenza Maps mobile application
  • Provide assistance for prospective customers employed in a variety of mapping / GIS companies, governments and educational institutions
  • Assist the Avenza Map Store Team with georeferencing, map reviews and vendor support (as required)

You Have:

  • A minimum of one-year practical work experience in a technology/software customer service role
  • Ability to learn new software and procedures quickly
  • Experience and proficiency working with, configuring and troubleshooting Android and iOS mobile devices
  • Excellent communication skills (written and verbal)

You May Also Have:

  • Basic understanding of general geography, GIS and mapping science foundations of geodesy and related concepts and terminology
  • General IT (Windows / Mac / Unix / Linux) and TCP/IP networking skills
  • Experience working with Adobe Creative Suite products, specifically Adobe Illustrator and Adobe Photoshop
  • Leadership and presentation skills

We have great benefits!

  • Competitive Base Salary
  • Full Benefits Package
  • Casual Dress Code
  • Release Parties and Social Events
  • And lots more!

Contact:

  • Please apply via this website or by email (jobs AT avenza.com) only, citing Customer Support Specialist as the position 
  • Strictly no recruiters / consulting inquiries

 

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