GIS – Customer Support Specialist

Toronto, ON
Posted 1 day ago

Busy mid-town Toronto GIS software company, producer of the award-winning MAPublisher and Geographic Imager applications and the Avenza Maps app, requires a Customer Support Specialist.

You will:

  • Investigate and help resolve customer issues using Avenza’s applications
  • Provide assistance for prospective customers employed in a variety of mapping / GIS companies, governments and educational institutions
  • Assist QA staff with testing Avenza’s applications prior to release
  • Assist the Avenza Map Store Team with georeferencing, map reviews and vendor support

You have:

  • A minimum of one year practical work experience in a customer service environment (technology/software experience preferred)
  • Basic understanding of general geography, GIS and mapping science foundations of geodesy and related concepts and terminology
  • Genuine interest in troubleshooting and resolving complex cartographic, GIS and software-related issues
  • Experience and proficiency working with, configuring and troubleshooting Android and iOS mobile devices
  • Excellent communication skills (written and verbal)

You may also have:

  • Completion of an accredited cartographic or GIS educational program or equivalent work experience
  • Applied knowledge of a variety of GIS applications such as ESRI ArcGIS, GlobalMapper, Safe FME Desktop, AutoCAD, MicroStation, etc.
  • General IT (Windows / Mac / Unix / Linux) and TCP/IP networking skills
  • Experience working with Adobe Creative Suite products, specifically Adobe Illustrator and Adobe Photoshop
  • Experience with Avenza MAPublisher, Geographic Imager, the Avenza Maps app, Spatial Databases
  • Familiarity with online data portals, WMS / WFS servers, online mapping (Google Maps, MapBox TileMill)
  • Leadership and presentation skills

We have great benefits!

  • Competitive Base Salary
  • Full Benefits Package
  • Casual Dress Code
  • Release Parties and Social Events
  • And lots more!


  • Please apply via this website or by email (jobs AT only, citing Applications Support Specialist as the position and the reference #190425AS
  • Strictly no recruiters / consulting inquiries

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