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Home Forums MAPublisher General Illustrator shortcuts not working Reply To: Illustrator shortcuts not working

#26596
maitolen
Participant

This topic already went through Avenza support, we tries couple of things with no result.

This problem is active in all documents all the the time as soon as I click on any menus inside Illustrator (does not matter if Layers or Map Views or Paragraph styles or Mapublisher tools) all shortcuts are disabled until I click at the general area of artwork.
Only exception seems to be Libraries menu (!). Tools and File,Edit,… menus are not making this problem appear. So the menus are sort of acting like different program or window. As soon as MP is uninstalled, everything works fine.

Shortcuts include Copy and paste. Ctrl+Alt+Del still works.

– I have tried MP versions 10.2 and 10.3 and illustrator versions 2017, 2018 and 2019
– Illustratore CS6 works fine
– Other PC with Windows 10
– I have tried changing locale in Mapublisher preferences
– different keyboard
– different keyboard layout and language (Estonian currently)
– different Illustrator version
– reinstalling MP
– resetting preferences

Is it slowly eating away my soul. I would like to completely reinstall windows and everything (takes a lot of time), but I am not sure if it works. Some people I report they have no such problem with WIN 10.
So, maybe there are some programs, drivers in use that are different in some Win 10 machines that are used by MaPublisher or Illustrator. Like Microsoft Visual C++ or something like that, video card drivers.

I add system info here:

— SYSTEM INFO —

`Components:
ACE 2017/11/06-12:04:09 79.588619 79.588619
Adobe Linguisitc Library 12.0.0.0
Adobe Owl 5.2.9
PDFL 2018/02/21-18:35:25 90.264609 90.264609
Adobe Product Improvement Program 7.4.1.112.46866
AdobePSL 79.1137743_15.1113557 79.1137743_15.1113557
Adobe Illustrator 1.0
AdobeSVGAGM 79.588619 79.588619
Adobe XMP Core 2017/09/07-01:11:22 79.161356 79.161356
Adobe XMP Files 2017/09/07-01:11:22 79.161356 79.161356
Adobe XMP Script 2017/09/07-01:11:22 79.161356 79.161356
Adobe CAPS 10,0,0,6
AFL 3.5
AGM 2018/02/21-16:01:54 90.592762 90.592762
AgoraLib Library 1.0.0.0
AdobeHelp Dynamic Link Library 3.0.0.6
AIDE 2017/09/12-20:11:44 79.586476 79.586476
AIFM 1.0 23.68434
AIPort 1.0 23.68434
AIPOSTMAN 1.0 23.68434
AIPreviewHandler 1.0 23.68434
AIPSL 1.0 23.68434
AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000
ARE 2017/11/06-12:04:09 79.588619 79.588619
AXE8SharedExpat 2017/10/14-01:13:53 79.587847 79.587847
AXEDOMCore 2017/10/14-01:13:53 79.587847 79.587847
AXSLE 2017/10/14-01:13:53 79.587847 79.587847
BIB 2017/11/06-12:04:09 79.588619 79.588619
BIBUtils 2017/11/06-12:04:09 79.588619 79.588619
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
CoolType 2018/02/21-16:01:54 90.592762 90.592762
Adobe Crash Reporter Client DLL 2.0.1.0
Microsoft® Windows® Operating System 6.3.9600.16384
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 7.0.6
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
DVA Product 12.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 1.0.1.13
FileGDB API 1.5.0.248
FilterPort 1.1 90.592762
FME(R) 2015.1.1.0 20150715 – Build 15515 – WIN64
GDAL/OGR 2.2.1
Microsoft® Windows® Operating System 10.0.18362.720
International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
International Components for Unicode 56, 1, 0, 0
International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927
Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0127
JP2KLib 2017/10/31-01:22:04 79.268591 79.268591
Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
PostgreSQL 9.4.5
LogSession 7.4.1.112.46866
MPS 2017/10/31-01:22:04 79.588396 79.588396
Teigha® 4.3.1.0
PDFPort 2018/02/21-16:01:54 90.592762 90.592762
Adobe PDFSettings 1.04
Adobe Photoshop CC 2017 18.1.0
Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.0.0
Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.0.0.55
Qt Charts (Qt 5.9.6) 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Qt5 5.9.6.0
Adobe India Sangam Core Code 2017/06/21-01:09:20 79.266917 79.266917
Adobe India SangamML Import from Sangam 2017/06/21-01:09:20 79.266917 79.266917
ScCore 2014/12/03-09:00:00 80.1 80.1
Teigha® 4.3.1.0
Sprout by HP Platform 1.0.4.3241
SVGExport 6, 0, 0, 0 79.583414
SVGRE 6, 0, 0, 0 79.583414
Intel(R) C/C++/Fortran Compiler 17.0.0
Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® 4.3.1.0
TD_Zlib.dll 4.3.1.0
Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
Vulcan Application Control Library 5.4.0.12
Vulcan Message Library 5.4.0.12
WRServices Thu May 17 2017 12:26:24 Build 0.22437 0.22437
Xerces-C++ Version 3.1.4 3, 1, 4, 0
XML-Security-C – C++ XML Security Library 1, 6, 0, 0
ATE

OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 32656 MB

User Name: Mait Luidalepp
Serial Number: 9407032733786760

Application Folder:
C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\
Primary Scratch Folder:
C:\Users\mait\AppData\Local\Temp\
Secondary Scratch Folder:

Plug-ins:
Live Menu Item
Adobe AI Application Plugin
Color Conversion
New Cache Plugin
AdobeLicenseManager
ZStringTable
Main Filters
Main File Formats
Adobe PGF File Format
AI File Format
Mesh Object
Control Groups
Composite Fonts
Place Gun Tool
AppAnnotators
Window Menu
Not Genuine Manager
Adobe Charts Plugin
Cloud link Plugin
AI Incremental Save File Format
File Format Place EPS
Debug Menu
SLO Text Tool
AI Tool Plugin
Pen Tool Plugin
Hello Experience Plugin
Document Window Plugin
Sweet Pea 2 Adapter Plugin
AdobeActionManager
Adobe Illustrator User Interface
FrameworkS
Art Converters v2
CurveFittingSuite
FlattenTransparency
FO Conversion Suite
Pathfinder Suite
Path Suite
PDF Suite
Rasterize 8
AdobeSlicingPlugin
AdobeActionPalette
BeautifulStrokes Suite
AdobeBrushMgr
Adobe Color Harmony Plugin
Control Panel Plugin
Adobe Deform Plugin
AdobeLayerPalette
AdobePaintStyle
Adobe Planar Edit Plugin
AdobeSwatch_
AdobeToolSelector
Adobe Variables Palette
AdobeDiffusionRaster
SvgFileFormat
Snapomatic
Adobe Geometry Suite
Shape Suite
ExpandS
SWFExport
Photoshop Plugin Adapter Unsharp Mask…
Photoshop Plugin Adapter Color Halftone…
Photoshop Plugin Adapter OpenEXR
Photoshop Plugin Adapter Paths to Illustrator…
Photoshop Plugin Adapter HSB/HSL
Photoshop Plugin Adapter IFF Format
Photoshop Plugin Adapter Targa
Photoshop Plugin Adapter PNG
Photoshop Plugin Adapter CompuServe GIF
Photoshop Plugin Adapter BMP
Photoshop Plugin Adapter Tiles…
Photoshop Plugin Adapter Displace…
Photoshop Plugin Adapter De-Interlace…
Photoshop Plugin Adapter Crop and Straighten Photos Filter
Photoshop Plugin Adapter Wave…
Photoshop Plugin Adapter Radial Blur…
Photoshop Plugin Adapter Mezzotint…
Photoshop Plugin Adapter ZigZag…
Photoshop Plugin Adapter Wind…
Photoshop Plugin Adapter Spherize…
Photoshop Plugin Adapter Smart Blur…
Photoshop Plugin Adapter Polar Coordinates…
Photoshop Plugin Adapter Twirl…
Photoshop Plugin Adapter Shear…
Photoshop Plugin Adapter Ripple…
Photoshop Plugin Adapter Lens Flare…
Photoshop Plugin Adapter Fibers…
Photoshop Plugin Adapter Extrude…
Photoshop Plugin Adapter Pinch…
Photoshop Plugin Adapter Pointillize…
Photoshop Plugin Adapter Crystallize…
Photoshop Plugin Adapter Pixar
Photoshop Plugin Adapter PCX
Photoshop Plugin Adapter NTSC Colors
Photoshop Plugin Adapter Legacy Gaussian Blur…
Photoshop Plugin Adapter Texturizer…
Photoshop Plugin Adapter Stained Glass…
Photoshop Plugin Adapter Patchwork…
Photoshop Plugin Adapter Mosaic Tiles…
Photoshop Plugin Adapter Grain…
Photoshop Plugin Adapter Craquelure…
Photoshop Plugin Adapter Glowing Edges…
Photoshop Plugin Adapter Water Paper…
Photoshop Plugin Adapter Torn Edges…
Photoshop Plugin Adapter Stamp…
Photoshop Plugin Adapter Reticulation…
Photoshop Plugin Adapter Plaster…
Photoshop Plugin Adapter Photocopy…
Photoshop Plugin Adapter Note Paper…
Photoshop Plugin Adapter Halftone Pattern…
Photoshop Plugin Adapter Graphic Pen…
Photoshop Plugin Adapter Cont^e Crayon…
Photoshop Plugin Adapter Chrome…
Photoshop Plugin Adapter Charcoal…
Photoshop Plugin Adapter Chalk && Charcoal…
Photoshop Plugin Adapter Bas Relief…
Photoshop Plugin Adapter Ocean Ripple…
Photoshop Plugin Adapter Glass…
Photoshop Plugin Adapter Diffuse Glow…
Photoshop Plugin Adapter Sumi-e…
Photoshop Plugin Adapter Sprayed Strokes…
Photoshop Plugin Adapter Spatter…
Photoshop Plugin Adapter Ink Outlines…
Photoshop Plugin Adapter Dark Strokes…
Photoshop Plugin Adapter Crosshatch…
Photoshop Plugin Adapter Angled Strokes…
Photoshop Plugin Adapter Accented Edges…
Photoshop Plugin Adapter Watercolor…
Photoshop Plugin Adapter Underpainting…
Photoshop Plugin Adapter Sponge…
Photoshop Plugin Adapter Smudge Stick…
Photoshop Plugin Adapter Rough Pastels…
Photoshop Plugin Adapter Poster Edges…
Photoshop Plugin Adapter Plastic Wrap…
Photoshop Plugin Adapter Palette Knife…
Photoshop Plugin Adapter Paint Daubs…
Photoshop Plugin Adapter Neon Glow…
Photoshop Plugin Adapter Fresco…
Photoshop Plugin Adapter Film Grain…
Photoshop Plugin Adapter Dry Brush…
Photoshop Plugin Adapter Cutout…
Photoshop Plugin Adapter Colored Pencil…
Photoshop Plugin Adapter Filter Gallery…
Adobe Vector Sculpting UI
Twirl v2
SketchingTools
Simplify
Segment Tools
ShapeTool
ShaperUI
Advanced Select
Adobe Scatter Brush Tool
Adobe Symbolism
Magic Wand
Liquify
Lasso
Knife Tool
Reshape Tool
Adobe Flare Plugin
AdobeTextDropper
Adobe Eraser Tool
Adobe dBrush Brush Tool
Adobe Curvature Tool
Adobe Crop Tool
Adobe Calligraphic Brush Tool
BoundingBox
AdobeArtBrushTool
TypeCase
Smart Punctuation
TxtColumns
TextModel
TextFindFont
Spell Check Dictionary
Adobe PSD File Import
Adobe PSD File Export
PSLFilterAdapter
Photoshop Adapter
MAPublisher
ZigZagUI
VectorizeUI
VariablesPaletteUI
TwirlToolUI
TransformUI
Touch Status Bar UI
TIFF File Format UI
TextExportUI
SvgFileFormatUI
Spell Check UI
SmartExportUI
AdobeSlicingUI
ShapeEffectUI
Shape Core UI
ScribbleUI
ScribbleFillUI
ScatterBrushToolUI
SangamFormatsUI
RoundUI
RoughenUI
RasterizeUI
PuckerAndBloatUI
PSLFilterAdapterUI
Adobe PSD File Import UI
Adobe PSD File Export UI
AIPreferenceUI
PlanetXUI
PerspectiveUI
PDF File Format UI
PathfinderUI
ParticleSystemUI
OnBoarding
OffsetPath UI Plugin
ObjectMosaicUI
MenuConfigurator
Adobe Live Shapes UI
LiveBlendsUI
LiquifyToolUI
JPEGFormatUI
IllustratorUI
Idea File Format UI
GlobAdjToolUI
FuzzyEffectUI
FlattenTransparencyUI
SWFExport UI
FlareUI
Find Replace UI
ExpandUI
DxfDwgUI
DropShadowUI
DistortUI
Design Library
DeformUI
Adobe dBrush Brush Tool UI
Adobe Curvature ToolUI
CSSExtractUI
Adobe Crop UI
AdobeBrushMgrUI
Asset ManagementUI
ArtOnPathBrushToolUI
AI Toolbox UI Plugin
AddArrowUI
TIFF File Format
TextExport
Save4Web
AISangamMapper
PNG File Format
PNGExport
MPSParser
MPSExport
MPSCommon
Mojikumi UI
JSONFormat
JPEG Plugin
JPEG2K Plugin
GIF89a Plugin
Adobe DXFDWG Format
ZigZag v2
TrimMark v2
TextWrap Dlg
ShapeEffects v2
Adobe Scribble Fill
Scribble v2
Saturate
Round v2
Roughen v2
Punk v2
AdobePathfinderPalette
Overprint
OffsetPath v2
AI Object Mosaic Plug-in
MaskHelper v2
Inverse
FuzzyEffect v2
Find
Expand
DropShadow
Distort v2
Colors
Cleanup
Adjust
AddArrowHeads v3
Add Anchor Points
Adobe Custom Workspace
Vulcan Service
Vector Sculpting
Vectorize
AdobeTransparencyEditor
AdobeTransformObjects
Transform v2
Adobe Torq Extension
Adobe Symbol Palette Plugin
SVG Filter Effect v2
Stroke Offset v2
GradientMeshPlugin
SmartExport
Shaper
Shape Core
Services
SeparationPreviewPlugin
Scripts Menu
ScriptingSupport
Adobe Radial Device
Properties Panel
Print Plugin
Adobe Perspective Guides
Package
Adobe Nudge
AdobeNavigator
Adobe Live Shapes
Adobe Path Blends
AdobeLinkPalette
Kinsoku Dlg
KBSC Plugin
IdeaFileFormat
AdobeAlignObjects
Flattening Preview
FileClipboardPreference
Experimentation Plugin
DynamicCorners
DocInfo
CSSExtract
ContextMenuTouch
Character and Paragraph Styles
AI Bottlenecks Plugin
Asset Management
Adobe Art Style Plugin
AdobeArtboardPanel
Adobe App Bar Controls Host
Alternate Glyph Palette
3D v2
PDF File Format

GPU Info:
Illustrator Version: 22.1.0
OpenGL Version: 1.1.0
Extensions: GL_WIN_swap_hint GL_EXT_bgra GL_EXT_paletted_texture
Number of Displays: 1
Number of Drivers: 3
Vendor: Microsoft Corporation
Renderer: GDI Generic
Active Display Name: \\.\DISPLAY625
PrimaryDisplayAdapterIndex: 0
Display Adapter[0] VendorID: 10de
Display Adapter[0] DeviceID: 1d01
Display Adapter[0] SubSysId: 86211043
Display Adapter[0] Revision: 161
Display Adapter[0] DedicatedVideoMemory: 1982
Display Adapter[0] DedicatedSystemMemory: 0
Display Adapter[0] SharedSystemMemory: 16328
Display Adapter[0] Attached Monitors: \\.\DISPLAY625
Display Adapter[0] PrimaryMonitor: 1
Display Adapter[1] VendorID: 8086
Display Adapter[1] DeviceID: 412
Display Adapter[1] SubSysId: 1998103c
Display Adapter[1] Revision: 6
Display Adapter[1] DedicatedVideoMemory: 112
Display Adapter[1] DedicatedSystemMemory: 0
Display Adapter[1] SharedSystemMemory: 2048
Display Adapter[1] Attached Monitors: None
Display Adapter[1] PrimaryMonitor: 0
Display Adapter[2] VendorID: 1414
Display Adapter[2] DeviceID: 8c
Display Adapter[2] SubSysId: 0
Display Adapter[2] Revision: 0
Display Adapter[2] DedicatedVideoMemory: 0
Display Adapter[2] DedicatedSystemMemory: 0
Display Adapter[2] SharedSystemMemory: 16328
Display Adapter[2] Attached Monitors: None
Display Adapter[2] PrimaryMonitor: 0
Display Adapter[3] VendorID: 1414
Display Adapter[3] DeviceID: 8c
Display Adapter[3] SubSysId: 0
Display Adapter[3] Revision: 0
Display Adapter[3] DedicatedVideoMemory: 0
Display Adapter[3] DedicatedSystemMemory: 0
Display Adapter[3] SharedSystemMemory: 16328
Display Adapter[3] Attached Monitors: None
Display Adapter[3] PrimaryMonitor: 0
ActiveDriverIndex: 1
Driver[0] Name: Microsoft Remote Display Adapter
Driver[0] Driver Version: 10.0.18362.693
Driver[0] Driver Date: 20060621000000.000000-000
Driver[0] Adapter RAM: 0
Driver[0] PNP DeviceID: SWD\REMOTEDISPLAYENUM\RDPIDD_INDIRECTDISPLAY&SESSIONID_0002
Driver[0] Installed Display Drivers:
Driver[1] Name: NVIDIA GeForce GT 1030
Driver[1] Driver Version: 26.21.14.3200
Driver[1] Driver Date: 20190724000000.000000-000
Driver[1] Adapter RAM: 2048
Driver[1] PNP DeviceID: PCI\VEN_10DE&DEV_1D01&SUBSYS_86211043&REV_A1\4&DFD446F&0&0008
Driver[1] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
Driver[2] Name: Intel(R) HD Graphics 4600
Driver[2] Driver Version: 20.19.15.4835
Driver[2] Driver Date: 20171016000000.000000-000
Driver[2] Adapter RAM: 1024
Driver[2] PNP DeviceID: PCI\VEN_8086&DEV_0412&SUBSYS_1998103C&REV_06\3&11583659&0&10
Driver[2] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
DefaultEnableGPU: 1