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Reply To: 10.6 Installation Error?

Home Forums MAPublisher 10.6 Installation Error? Reply To: 10.6 Installation Error?

#26785
Kate
Keymaster

Hi Matthew,

Thank you for your post! If you can please try running the installer through a Command Prompt window using the following steps:

Open a console window, navigate to the path of the installer and type:
Setup.exe

This will allow you to run the setup using the command window.

However, if that doesn’t work, could you also try a silent install:
Open a console window, navigate to the path of the installer and type:
Setup.exe /silent

If this still does not work, can you please send the installation log by doing the following command in the console window:

Navigate to the path of the installer and type:
Setup.exe /debuglog [output directory & filename].txt being sure to replace the output directory & filename components with a location and filename for the debug log.

If you can please also confirm whether you have Illustrator installed in the default location or a custom location?

If you can please send this file to support@avenza.com we will be better able to get this addressed and hopefully get you up and running with MAPublisher 10.6 as fast as possible!

Thank you,

Kate
Avenza Support