Thank you for your post. I just have some questions so I can provide some help.
1. Are you working with just one map or multiple maps inside of a Collection?
2. Are you going off the map while you are tracking?
3. Could you please send the map to email@example.com as well as a screenshot of the track you made and if possible, could you export the track from the app and send it to me as well?
Once I have some more information I will be able to provide some assistance.