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Reply To: No tracks with screen off Android

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#28340
xavier
Moderator

Hello,

I apologize for the late reply.

To turn on the location settings:
From a Home screen, touch and swipe up or down to display all apps.
Note These instructions apply to Standard mode and the default Home screen layout.
Navigate: Settings > Biometrics and security Biometrics and security icon > Location.
Tap the Location switch to turn on Switch On icon or off Switch Off icon.
If presented with the Location consent screen, tap Agree.
If presented with Google Location consent, tap Agree.

Additionally, ensure this is turned on too:
From home, swipe up to access Apps.
Tap settings app icon Settings > connections settings icon Connections > Location.
Tap On/Off to turn on Location services.
Tap Locating method to select how your location is determined:
Phone only: Uses GPS only.

I looked up the settings for Samsung Galaxy s8. I’m not exactly sure, because Android has so many different “flavours” and settings across Android devices are different. If there is an Always On or Always Allow in any of those locations, please turn that on.

Regards,