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Thank you for your post. I’m glad you sent an email to support, they will be able to provide some assistance.
There was a known issue on a previous version of Avenza Maps, there is a bug for WGS84 Pseudo-Mercator coordinate systems, there may have been other coordinate systems that also didn’t work. We fixed this in the newest version of Avenza Maps, 3.13.1. If you are updated to the newest version you should be able to import those other maps.
Additionally, our Support Team will be able assist you if you are continuing to have issues.