I have three devices: iPhone, iPad and the website. Virtually all of my purchases (and free downloads) have been on the iPhone. But maps don’t synchronize amongst the three of them. I don’t know how to logon to this account (firstname.lastname@example.org) on the iPhone or iPad.
What I suspect has happened is that you purchased the map without being signed into an account. This is a common issue with iOS devices since Apple does not force users to create/sign-in to an account prior to purchasing maps. This causes purchases to be unassociated with an account and when the user changes/upgrades to another device the purchase does not appear in the Purchase History or there was a communication error when you were purchasing the map. There is an easy fix for this.
I just need a copy of your Local Purchase History, this will show me your purchases and then I can find them in our system and properly associate them with your account.
To send the Local Purchase History, please open the app and go to Settings > General > Debug Settings > Avenza Map Store Settings > Local Purchase History and email this information to email@example.com. Once I receive this and verify the purchases in our system, I will add them to your account for you to access on up to 5 devices by logging into your account (head/bust icon).
MAPublisher and Geographic Imager are not compatible with macOS 11 Big Sur yet. In addition, MAPublisher is not compatible with Adobe Illustrator 2021 yet. Upcoming updates of both products will be compatible.