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data storage usage on iPad

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  • #52170
    stephanie.leusink
    Participant

    We have been using Avenza Pro on several iPads and have noticed that even when we delete all our imported PDFs and all the layers on the Layers tab, the app still shows several GBs of documents and data within the iPad Storage settings. Is there a reason for this, and how can we fully delete maps and data to free up storage space once we are done with them?

    #52269
    Kate
    Keymaster

    Hi Stephanie,

    Thank you for your post! This is something we are aware of and do have filed with our development team to resolve. Unfortunately on iOS, residual data can be maintained unless manually cleared (something we are working on currently). This doesn’t always occur with every import/layer, but can occur with some. If you haven’t already, please try turning the device on and off to try and clear some cached data. Unfortunately, the only other way to clear out this data is to uninstall and reinstall the app. Please keep in mind that doing this will cause a loss of maps/data that wasn’t previously saved or exported.

    If you have any further questions about this process, please don’t hesitate to reach out to us via support.avenzamaps.com/hc

    Kate
    Avenza Support

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