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Geographic Imager not exporting properly

Home Forums Geographic Imager Geographic Imager not exporting properly

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #6008
    ryan2
    Participant

    Hello and thanks. I have a UAV mapping service company. One of my clients needs the deliverables manipulated and I love that I can do this in my preferred photo software photoshop. However, when I export and send it to them, they can’t open in ArcGIS desktop without the background showing either black or white. For some reason, the alpha channel isn’t translating to their system. They can see the original perfectly, but my exported geotiff does not export an image (in any format) that they can use.

    I’m evaluating your product on an iMac running Sierra and with an Adobe Creative Cloud subscription. I haven’t updated to 2018cc. My client is on PC. I hope to purchase Geographic Imager, but this problem is a deal breaker. What am I doing wrong?

    #6064
    rebecca
    Member

    Hi Ryan,

    Thank you for your post. Could you please send us an email at support@avenza.com with your current workflow, and the data you are using so we can replicate the problem and find a solution?

    Thanks!
    Rebecca Bennett
    Application Specialist
    Avenza Systems Inc

    #51698
    Anonymous
    Inactive

    Hello and thanks. I have a UAV mapping service company. One of my clients needs the deliverables manipulated and I love that I can do this in my preferred photo software photoshop. However, when I export and send it to them, they can’t open in ArcGIS desktop without the background showing either black or white.

    #51735
    edgar
    Moderator

    Hi Clara!

    Thank you for your post! It sounds like the file may have been saved and exported with a transparent layer added to it. I suggest revisiting the file on Photoshop to verify if there is a transparent and remove it or replace it with non-transparent layer. If you have any questions in the interim, please don’t hesitate to reach out to us via support.avenza.com

    Edgar
    Support Specialist

Viewing 4 posts - 1 through 4 (of 4 total)

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