Hello and thanks. I have a UAV mapping service company. One of my clients needs the deliverables manipulated and I love that I can do this in my preferred photo software photoshop. However, when I export and send it to them, they can’t open in ArcGIS desktop without the background showing either black or white. For some reason, the alpha channel isn’t translating to their system. They can see the original perfectly, but my exported geotiff does not export an image (in any format) that they can use.
I’m evaluating your product on an iMac running Sierra and with an Adobe Creative Cloud subscription. I haven’t updated to 2018cc. My client is on PC. I hope to purchase Geographic Imager, but this problem is a deal breaker. What am I doing wrong?