Illustrator shortcuts not working

[maitolen]

I have windows 10 and Mapublisher 10.2 on my new PC and while Mapublisher is installed I often lose ability to use shortcuts (for example Ctrl+Z). It happens when open Layers windows (also on another cases) and try to use any keyboard shortcut. If I click on artboard then all starts working fine again. Same thing happens on both Illustrator CC 2017 and 2018. My colleagues have older windows and don’t have this problem.

What could it be?

[rebecca]

Hello,

Thank you for your post! Has this only started happening recently? Do you have any specific keyboard settings? Do you have any other programs running at the same time, or a lot of other applications in use? Do you use any keyboard/mouse sharing software such as Synergy?

Just to clarify, is it the Adobe Layers panel that you have open when the issue appears, or the MAP Views panel?

Let me know so we can investigate further!

Best,
Rebecca B
Applications Specialist
Avenza Systems Inc

[maitolen]

I think problem might have been there all along. First I tought it is some random hickup of Illustrator 2018. Newest versions tend to have bugs.

As soon as I click on any menus inside Illustrator (does not matter if Layers or Map Views or Paragraph styles) all shortcuts are disabled until click the general area of artwork. Libraries menu (!) seems to be an exeption. Tools and File,Edit,… menu are not making problem appear. So the menus are sort of acting like different program or window. As soon as MP is uninstalled, everything works fine.

– I have tried changing locale in Mapublisher preferences
– different keyboard
– different keyboard layout and language (Estonian currently)
– different Illustrator version
– reinstalling MP

Can anyone confirm that they have Windows 10 working properly with MaPublisher?

[rebecca]

Hello,

Thank you for the details! Would you be able to contact us at help.avenza.com with your contact information and we can look into filing a ticket for you?

Thanks in advance!

Best,
Rebecca B
Applications Specialist
Avenza Systems Inc

[Anonymous]

hi

[maitolen]

If there only was a quick way to disable MaPublisher while Illustrator is running (simulating uninstall) and enabling it when I need it.

[maitolen]

I tested it in other two windows 10 machines and problem is always there. I am a little bit confused why no one has confirmed that AI+win10+Mapublisher always produces the same problem. It would have saved a lot of troubleshooting time.

[maitolen]

I am little surprised as I am the only one having this problem and yet I do not get it working other windows 10 machines either.
I cannot be only one using shortcuts in Adobe Illustrator. There must be someone at least who uses Ctrl+C and Ctrl+V and find them not working.

[Kate]

Thank you for your post.

We have had a few reports of various Illustrator tools/shortcuts not working, however, we have been unable to reproduce this on our end in order to put a fix in place. We believe it is a focus issue (i.e. the focus is getting drawn to a MAPubisher panel and therefore away from the Illustrator artboard).

Is this something that you have been able to consistently reproduce across documents/working sessions? If so, can you please provide the exact step-by-step process so that we can try to reproduce this on our end and hopefully get a fix in place?

As well, if you can please confirm that you are using Windows 10 for all instances where you are experiencing this, as well as what version of MAPublisher and Adobe Illustrator? Finally, if you are only seeing this behavior on specific documents, can you please share one of these documents with us via the form at support.avenza.com?

Thank you,

Kate
Avenza Support

[maitolen]

This topic already went through Avenza support, we tries couple of things with no result.

This problem is active in all documents all the the time as soon as I click on any menus inside Illustrator (does not matter if Layers or Map Views or Paragraph styles or Mapublisher tools) all shortcuts are disabled until I click at the general area of artwork.
Only exception seems to be Libraries menu (!). Tools and File,Edit,… menus are not making this problem appear. So the menus are sort of acting like different program or window. As soon as MP is uninstalled, everything works fine.

Shortcuts include Copy and paste. Ctrl+Alt+Del still works.

– I have tried MP versions 10.2 and 10.3 and illustrator versions 2017, 2018 and 2019
– Illustratore CS6 works fine
– Other PC with Windows 10
– I have tried changing locale in Mapublisher preferences
– different keyboard
– different keyboard layout and language (Estonian currently)
– different Illustrator version
– reinstalling MP
– resetting preferences

Is it slowly eating away my soul. I would like to completely reinstall windows and everything (takes a lot of time), but I am not sure if it works. Some people I report they have no such problem with WIN 10.
So, maybe there are some programs, drivers in use that are different in some Win 10 machines that are used by MaPublisher or Illustrator. Like Microsoft Visual C++ or something like that, video card drivers.

I add system info here:

— SYSTEM INFO —

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ATE

OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 32656 MB

User Name: Mait Luidalepp
Serial Number: 9407032733786760

Application Folder:
C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\
Primary Scratch Folder:
C:\Users\mait\AppData\Local\Temp\
Secondary Scratch Folder:

Plug-ins:
Live Menu Item
Adobe AI Application Plugin
Color Conversion
New Cache Plugin
AdobeLicenseManager
ZStringTable
Main Filters
Main File Formats
Adobe PGF File Format
AI File Format
Mesh Object
Control Groups
Composite Fonts
Place Gun Tool
AppAnnotators
Window Menu
Not Genuine Manager
Adobe Charts Plugin
Cloud link Plugin
AI Incremental Save File Format
File Format Place EPS
Debug Menu
SLO Text Tool
AI Tool Plugin
Pen Tool Plugin
Hello Experience Plugin
Document Window Plugin
Sweet Pea 2 Adapter Plugin
AdobeActionManager
Adobe Illustrator User Interface
FrameworkS
Art Converters v2
CurveFittingSuite
FlattenTransparency
FO Conversion Suite
Pathfinder Suite
Path Suite
PDF Suite
Rasterize 8
AdobeSlicingPlugin
AdobeActionPalette
BeautifulStrokes Suite
AdobeBrushMgr
Adobe Color Harmony Plugin
Control Panel Plugin
Adobe Deform Plugin
AdobeLayerPalette
AdobePaintStyle
Adobe Planar Edit Plugin
AdobeSwatch_
AdobeToolSelector
Adobe Variables Palette
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SvgFileFormat
Snapomatic
Adobe Geometry Suite
Shape Suite
ExpandS
SWFExport
Photoshop Plugin Adapter Unsharp Mask…
Photoshop Plugin Adapter Color Halftone…
Photoshop Plugin Adapter OpenEXR
Photoshop Plugin Adapter Paths to Illustrator…
Photoshop Plugin Adapter HSB/HSL
Photoshop Plugin Adapter IFF Format
Photoshop Plugin Adapter Targa
Photoshop Plugin Adapter PNG
Photoshop Plugin Adapter CompuServe GIF
Photoshop Plugin Adapter BMP
Photoshop Plugin Adapter Tiles…
Photoshop Plugin Adapter Displace…
Photoshop Plugin Adapter De-Interlace…
Photoshop Plugin Adapter Crop and Straighten Photos Filter
Photoshop Plugin Adapter Wave…
Photoshop Plugin Adapter Radial Blur…
Photoshop Plugin Adapter Mezzotint…
Photoshop Plugin Adapter ZigZag…
Photoshop Plugin Adapter Wind…
Photoshop Plugin Adapter Spherize…
Photoshop Plugin Adapter Smart Blur…
Photoshop Plugin Adapter Polar Coordinates…
Photoshop Plugin Adapter Twirl…
Photoshop Plugin Adapter Shear…
Photoshop Plugin Adapter Ripple…
Photoshop Plugin Adapter Lens Flare…
Photoshop Plugin Adapter Fibers…
Photoshop Plugin Adapter Extrude…
Photoshop Plugin Adapter Pinch…
Photoshop Plugin Adapter Pointillize…
Photoshop Plugin Adapter Crystallize…
Photoshop Plugin Adapter Pixar
Photoshop Plugin Adapter PCX
Photoshop Plugin Adapter NTSC Colors
Photoshop Plugin Adapter Legacy Gaussian Blur…
Photoshop Plugin Adapter Texturizer…
Photoshop Plugin Adapter Stained Glass…
Photoshop Plugin Adapter Patchwork…
Photoshop Plugin Adapter Mosaic Tiles…
Photoshop Plugin Adapter Grain…
Photoshop Plugin Adapter Craquelure…
Photoshop Plugin Adapter Glowing Edges…
Photoshop Plugin Adapter Water Paper…
Photoshop Plugin Adapter Torn Edges…
Photoshop Plugin Adapter Stamp…
Photoshop Plugin Adapter Reticulation…
Photoshop Plugin Adapter Plaster…
Photoshop Plugin Adapter Photocopy…
Photoshop Plugin Adapter Note Paper…
Photoshop Plugin Adapter Halftone Pattern…
Photoshop Plugin Adapter Graphic Pen…
Photoshop Plugin Adapter Cont^e Crayon…
Photoshop Plugin Adapter Chrome…
Photoshop Plugin Adapter Charcoal…
Photoshop Plugin Adapter Chalk && Charcoal…
Photoshop Plugin Adapter Bas Relief…
Photoshop Plugin Adapter Ocean Ripple…
Photoshop Plugin Adapter Glass…
Photoshop Plugin Adapter Diffuse Glow…
Photoshop Plugin Adapter Sumi-e…
Photoshop Plugin Adapter Sprayed Strokes…
Photoshop Plugin Adapter Spatter…
Photoshop Plugin Adapter Ink Outlines…
Photoshop Plugin Adapter Dark Strokes…
Photoshop Plugin Adapter Crosshatch…
Photoshop Plugin Adapter Angled Strokes…
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Photoshop Plugin Adapter Watercolor…
Photoshop Plugin Adapter Underpainting…
Photoshop Plugin Adapter Sponge…
Photoshop Plugin Adapter Smudge Stick…
Photoshop Plugin Adapter Rough Pastels…
Photoshop Plugin Adapter Poster Edges…
Photoshop Plugin Adapter Plastic Wrap…
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AdobeTextDropper
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Touch Status Bar UI
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Spell Check UI
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Shape Core UI
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PSLFilterAdapterUI
Adobe PSD File Import UI
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AIPreferenceUI
PlanetXUI
PerspectiveUI
PDF File Format UI
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OnBoarding
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ObjectMosaicUI
MenuConfigurator
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LiquifyToolUI
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IllustratorUI
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Find Replace UI
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DistortUI
Design Library
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Adobe dBrush Brush Tool UI
Adobe Curvature ToolUI
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Vulcan Service
Vector Sculpting
Vectorize
AdobeTransparencyEditor
AdobeTransformObjects
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Adobe Torq Extension
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SVG Filter Effect v2
Stroke Offset v2
GradientMeshPlugin
SmartExport
Shaper
Shape Core
Services
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ScriptingSupport
Adobe Radial Device
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Print Plugin
Adobe Perspective Guides
Package
Adobe Nudge
AdobeNavigator
Adobe Live Shapes
Adobe Path Blends
AdobeLinkPalette
Kinsoku Dlg
KBSC Plugin
IdeaFileFormat
AdobeAlignObjects
Flattening Preview
FileClipboardPreference
Experimentation Plugin
DynamicCorners
DocInfo
CSSExtract
ContextMenuTouch
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Asset Management
Adobe Art Style Plugin
AdobeArtboardPanel
Adobe App Bar Controls Host
Alternate Glyph Palette
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GPU Info:
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OpenGL Version: 1.1.0
Extensions: GL_WIN_swap_hint GL_EXT_bgra GL_EXT_paletted_texture
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Driver[0] PNP DeviceID: SWD\REMOTEDISPLAYENUM\RDPIDD_INDIRECTDISPLAY&SESSIONID_0002
Driver[0] Installed Display Drivers:
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Driver[1] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
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DefaultEnableGPU: 1

[hartdalemaps]

Hi,
I’ve been having the exact problem for some time and found it very frustrating. The incremental time loss for each extra click needed for simple operations such as “copy” and “paste-in-front” adds up.

I kept poking around for solutions and *may* have found one that works, at least for the short time I’ve tried it. Uncheck “Enable Context Aware Defaults” in General Preferences, and let me know if this helps. It would be great to find a solution.

If you’ve already found a solution, please pass it on!!

-Margot

[amyelizabethwally]

I had this problem for months and have finally seemed to have found a solution. For me it was incredibly simple; just close or collapse the Map Attributes panel. It seemed to be “stealing” the focus away from my main Illustrator window, so all my shortcuts were being applied to the Map Attributes Panel and just not working. I hope this helps someone else because I was starting to lose my mind!

[Author]

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