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Import Issue – Win 10, CC2019, MP10.3

Home Forums MAPublisher General Import Issue – Win 10, CC2019, MP10.3

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    When I use the MP Import fuctionality I receive a warning message from Illustrator

    “Can’t locate Startup Profiles. Please try again after installing Illustrator again.

    Illustrator will now attempt to create a default document”

    I cant seem to find much mention of the issue in the help guides and reinstalling Illustrator does not fix the issue.


    Hi David,

    Thank you for your post! We are aware of this issue and we can provide you with a fix. This error occurs when you have not yet created a new document in Illustrator. In order to fix this, please reopen Illustrator and click “Create New” to create a new document before opening the MAPublisher Importer. Once you create a new document first, that preference will be written and the error will not happen again even if you open Illustrator and click Import before creating a new document.

    Please let me know if that works for you! If you have any questions, please don’t hesitate to let me know, or send an email via our Support Centre form at > Contact Us.

    All the best,

    Applications Specialist
    Avenza Systems Inc.

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