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Impossible to download purchased map

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  • #43569
    Anonymous
    Inactive

    I have Avenza Maps app on android device.
    A couple of days ago I purchased a map (“appennino pistoiese”) but it was not downloaded due to a connection problem. Now, if I try again to download the map I can’t: in the app I don’t see the map and it seems I can purchase it again but if I try to do so system reports “Error, you already own the article” and i cannot do anything else.

    How can I resolve?
    (Avenza maps app and purchasing are both linked to the same e.mail I’m using for this forum)

    Thanx

    Paolo

    #43664
    rileys
    Moderator

    Hi Paolo,

    Thank you for your forum post! I would like to direct you to contact our Support team directly via the contact form at support.avenzamaps.com where we would be happy to assist you with your map download.

    Riley
    Avenza Support

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