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Not finding PDFs on Google Drive

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This topic contains 4 replies, has 3 voices, and was last updated by  wdhikes 1 week, 3 days ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #20552

    wdhikes
    Participant

    Running Pro version. When I look at files on Drive, a new file is there. When I browse for it in PDFMaps it is not there (at least immediately). I have seen it appear much later. What do I have to do to make PDFMaps reread the Drive directory? Exiting and reentering does not do it. Nor does having GPS on or off.

    #20781

    Kate
    Participant

    The only way to get the app to read what is in Google Drive, Dropbox, etc., is to exit and re-enter. If the app is not reading the specific file, it’s possible it is not a supported file type or there is an issue with the file preventing it from being loaded. If you save the file to your device and then use the Open With function, does that work? If you are still having problems please reach out to us via help.avenzamaps.com and we’ll be able to better assist you.

    Kate
    Avenza Support

    #20793

    wdhikes
    Participant

    If I save the file to downloads and then load it into pdfmaps from there it works.

    #20815

    Andrea
    Moderator

    Hi there,

    Please reach out to us via the Support form at help.avenzamaps.com > Get Help so we can further assist you. If possible, please provide us with the file you’re trying to import/open in the app.

    Thank you!

    Andrea
    Applications Specialist
    Avenza Systems Inc.

    #20928

    wdhikes
    Participant

    It does not depend on the file, all the ones I upload are exports from arcmap. The problem is the file listing code has no way to force a refresh the list. I am away from my arcgis machine until 8/18 so I can’t test. The files upload and install if I upload so it is nothing to with a particular file.

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