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Transfer maps to new smartphone

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This topic contains 6 replies, has 5 voices, and was last updated by  n.guyentuan.hungdotvns 4 months, 3 weeks ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #18486

    walt.gallus
    Participant

    Hi
    I have bought several maps in the Avenza store and install on my iPhone. I have now bought a new iPhone. How can I transfer the maps to thenew device

    Thanks

    Walt Gallus

    #18487

    Kate
    Moderator

    Hi Walt,

    To transfer purchased maps between devices, the maps need to be linked to a map store account. If you haven’t done so already, you will need to create this account in the app (free to create) or through our website (avenzamaps.com). Once the account is created, if you can please send us the Local Purchase History from within the app, we will be able to add any missing maps to your account and provide steps on how to retrieve them once they are added.

    To send the Local Purchase History, you will need to open Avenza Maps and go to Settings > General Settings > Debug Settings > Map Store Settings > Local Purchase History.

    If you have any questions or problems please don’t hesitate to contact us using the support form available on our website.

    Kate
    Avenza Support

    • This reply was modified 1 year, 1 month ago by  Kate.
    #23229

    ted1
    Participant

    I did what you said. It said all local purchase history will be printed to the system log. How do I now Import the maps to my new phone?
    Thank you, Ted Sundin
    ted@sundinmd.com

    #23267

    Kate
    Moderator

    Hi Ted,

    The steps provided above generally only apply to iOS devices. For Android devices, you are required to log into a Map Store Account before any purchases can be made. I checked the email you provided and there are indeed several purchases linked to that account. To access those maps, please open the app, tap on the head/bust icon at the top of the My Maps tab, and log into your account. Once logged in, you should see all your previously purchased maps listed and available to download.

    Please let me know if you have any further questions!

    Kate

    #24003

    dhannan
    Participant

    Hi Kate,

    I need help with the same thing. I followed your steps above and it’s asking me to Email This Information. Which email am I using to send this information to?

    I bought a new iPhone and need to transfer all purchased maps to this new phone.

    Thanks,
    David

    #24008

    Kate
    Moderator

    Hi David,

    Thank you for your post! You can email the local purchase history to support@avenza.com!

    Kate

    #24284

    Thanks for shared

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