My phone which had all my Avenza maps and tracks got waterlogged and is unusable. I spent years building up my tracks and waypoints on my Avenza maps as layers on my maps. I was hopeful that these would be transferred to my new phone when I logged in with my account. However, when I logged in on a new phone, only the maps that I purchased were able to be downloaded, but I do not see any of the layers that I so painstakingly built up over the years. Is there any way to access there if I cannot get into my other phone to export them? I’m unclear why they didn’t come along with my maps when I logged in to my account – why were they not backed up? Thanks for your help.
Thank you for your post. Unfortunately, when you get a new device the map features and custom maps need to be transferred over. That information isn’t stored on a server or saved in a cloud. All of the information is saved locally on the device. This is to ensure greater security for the data. All of the custom maps and map features are associated with the app. If you delete the app, all of that information will be deleted too and cannot be retrieved.
The Map Store account is only used to hold your purchased maps from the Avenza Map Store, it stores maps that you have already paid for so you don’t have to purchase the map again.
The Subscription isn’t an actual account that holds anything, it only gives you access to certain features within the app. Such as unlimited map imports.
The functionality you are requesting is a feature request that we want to implement in the future. That way users can backup their map features. I’ve gone ahead and added you to the feature request so you will be notified when it is implemented.
Lastly, if you have created a backup of your old device or of the app, you can restore it from that backup. Unfortunately, I can’t give you another workaround or fix.