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Knowledge & Support

Avenza support pages are the quickest way to find answers to your questions.

Important Note:  Recently Adobe released the 2020 update to its Photoshop product. This update is not compatible with Geographic Imager. We advise that users do NOT upgrade Photoshop at this time. Current users will be notified when a compatible update to Geographic Imager is available.

Please note: As of May 1, 2019 phone and email support is no longer available for MAPublisher versions older than 7.6 and Geographic Imager versions older than 2.5.


Resources
Blog

Learn about workflows and tips and tricks about Avenza products.


Documentation
and Tutorials

Get documentation, tutorials, and other resources to improve your mapping skills.


Support
Centre

We’re here to resolve your issues. Unlimited technical support (8:30 AM–5:00 PM EST) by email, phone and web. Let’s chat.


Product
Activation

Activate your purchased or evaluation fixed license of MAPublisher or Geographic Imager.


Product
Compatibility

See compatibility for MAPublisher and Geographic Imager.


Live
Demo

Schedule a live online demo of MAPublisher for Adobe Illustrator, Geographic Imager for Adobe Photoshop, or Avenza Maps.


Training

Learn from Avenza pros on how to use the latest and greatest mapping tools.


Events

See where we’re headed next and join us at conferences and workshops.


Forums

Join the discussions with other users. Avenza account is required to post.


Videos

Watch webinars and videos about Avenza products including MAPublisher training videos.


Great Service

I always get GREAT service from Avenza. More companies should adopt their customer service model.

Jan Mosimann (SNL Metals and Mining)

2018-06-25T11:41:47+00:00

Jan Mosimann (SNL Metals and Mining)

I always get GREAT service from Avenza. More companies should adopt their customer service model.

Very happy with the support team

Very happy with the support team, requested, & received just what I was looking for.

Warren Johnson

2018-06-25T11:43:18+00:00

Warren Johnson

Very happy with the support team, requested, & received just what I was looking for.

Prompt and helpful

Your response to questions has always been prompt and helpful. Keep up the great customer service!

Mark Goldberg

2018-06-25T11:43:49+00:00

Mark Goldberg

Your response to questions has always been prompt and helpful. Keep up the great customer service!

Support has been outstanding

The personal support has been outstanding and makes all the difference in terms of understanding your product and services.

Pete Tintle

2018-06-25T11:44:47+00:00

Pete Tintle

The personal support has been outstanding and makes all the difference in terms of understanding your product and services.

Great customer service!

Great customer service! Response was quick and full of a ton of great answers and info. I'm new to Avenza but I'll definitely be using it a lot in the future knowing the support is so good.

Travis B.

2018-06-25T11:42:32+00:00

Travis B.

Great customer service! Response was quick and full of a ton of great answers and info. I'm new to Avenza but I'll definitely be using it a lot in the future knowing the support is so good.

Best customer support I’ve ever experienced

Avenza may well have the best customer support I've ever experienced with any company in my entire life. If my problem is solvable, you will solve it. If not, you'll figure out a workaround and usually come up with a fix or new tool to address it. You're always accessible, always quick to respond, and always friendly and eager to help. I can't say enough good things. And this is in addition to having a superior product. You add an extra layer of enjoyment to my entire career. Thank you. Don't ever change.

Billy Roberts

2019-02-06T14:11:43+00:00

Billy Roberts

Avenza may well have the best customer support I've ever experienced with any company in my entire life. If my problem is solvable, you will solve it. If not, you'll figure out a workaround and usually come up with a fix or new tool to address it. You're always accessible, always quick to respond, and always friendly and eager to help. I can't say enough good things. And this is in addition to having a superior product. You add an extra layer of enjoyment to my entire career. Thank you. Don't ever change.